Ziebart

The first time I called was the first time I heard about this business and I'm really happy that I did call. Luis/Louise (unsure of spelling) answered all of my questions and provided great customer service. I stopped over right away. When I got there, there was an employee named Ryan behind the counter. very attentive and polite, so I thought he was who I spoke to on the phone. I thanked them both so much for their great customer service. I am definitely going to recommend this place. I really do appreciate the guys fitting me into their schedule and making it a stress-free environment. Prices are great too! Top notch service with employees who actually care. Keep eyes on those two for sure when considering career advancement within the company.

Absolutely dissatisfied with the rust protection that was done on my brand new vehicle after a 2 month wait to get it in to the Madison Ziebart location. In the photos you can see all of the things that they did not spray because those areas are not nice and black. This also indicates to me that they did not properly wash and dry the vehicle prior to coating the areas that they did, they claim they did wash it though. They told me that they do not coat these areas for maintenance purposes down the road however I have talked with other Ziebart locations and have been informed that that is incorrect and that these areas should be coated. When I explain this to them they tell me that the other locations are doing it incorrectly and should not be coating these areas. My point of view on it is that if they are not suppose to do it why would they?, it wouldn't benefit one of those other locations to use more product and time when they are not suppose to because that would cause them to lose money, correct? Looking inside the doors, I used whats called a Porta scope to look in through the holes they drilled to verify that the correct thing had been done. I would like to mention first that these holes are now bare metal and have nothing but a plastic plug to stop rust from starting. Of course it does not appear that the inside of the doors were done as I did not see any materiel as depicted in the Ziebart videos you can find on Youtube. I also added 3 screen shots from Ziebart video for quick reference. I was only able to take photos of inside the back hatch, in the photos with the blue and yellow circle area you can see where I ran my fingers and wiped away the dirt and left a nice clean surface that does not have any coating on it. In the photo with the brownish colored spot (the coating) you can see the coating that should be all over the inside of the door as depicted by Ziebart video (also suppose to be sound deadening) however this shows me that the sprayer was put up to the drain hole and sprayed in and that was as far as it got. In the other photo you can see no residue and that is on the corner of the door where they did actually drill a hole. I presented my argument to them about this and how the Ziebart youtube videos depict an actual layer of rust preventive coating using special tools being applied they claimed that its an invisible film left there that you cant see. They took me back to the area of the shop where they do this work to demonstrate to me how the material sprays out of the one of two spray rods the guy had (one short rod and one longer rod), upon demonstration the sprayer produced no material while still producing the sound of moving air, this was due to a clog in the line which doesn't help there case because how do I or the guy doing the work know if it was simply clogged when he was "spraying" inside my doors? I would also like to note that Ziebart mentions the techs having special tools and sprayer "tips" for each application but this location did not. I took my vehicle here after seeing the outcome on a vehicle exactly like mine that was done by one of the locations I contacted. That vehicle had everything coated as depicted by Ziebarts many rust protection videos on youtube. For example in my photo you can tell my vehicle is white by looking at the edge of the pinch welds that did not get coated completely on either side or the red recovery points that have no coating, the other vehicle mentioned has the same exact recovery points installed and the location that did that vehicle took the time to tape off the loop of each recovery point and coat the rest of it as well as the frame where its bolted to. Mine has no coating on it or the frame around it. Everything not coated on my vehicle is done on the other vehicle mentioned. I requested a refund because I would like to take it to a different location to have it done properly but I was denied. This service cost about $600 initially and then about $55-$60 a year for the next 10 years in order for the warranty to be active. Go look at photos section.

I had to have my window tint replaced as it had bubbled on one window. It was done expertly and under warranty as was stated when it was first applied in 2010 back in Ypsilanti, Mi. The two locations conferred and everything was taken care of. Thank you Ryan and Larry in Ypsi !!