U.S. Film Crew

Weatherly and Her Team were on top of our needs, which was a quick and painless installation after the project was completed, which is normally a challenge. Would 100% be our first call moving forward. Thanks Weatherly!

I recently had window film installed by U.S. Film Crew and I couldn't be more pleased with the results. From start to finish, the experience was smooth and professional. The team was incredibly knowledgeable and helped me choose the right type of film for my needs, offering options that provided privacy while also reducing heat and glare. The installation process was quick, efficient, and meticulous. The installer arrived on time, worked cleanly, and made sure everything was perfect before he left. I’m particularly impressed with the quality of the film itself. Overall, I highly recommend U.S. Film Crew for anyone considering window film installation. Their expertise, quality of work, and excellent customer service exceeded my expectations.

Due to a previous positive experience tinting a Corvette here, I decided to use their services again to tint a new Tesla. I setup an appointment with this company about a month ago. The work had to be split into two appointments since the rear window was an abnormal size and tint had to be ordered. They also had to order vinyl for wrapping the chrome trim on the car. At the time of the first appointment, I mentioned that due to my schedule I can only come in on a Saturday for the following appointment. I was told that the schedule could be worked out with the installer. At the time the work was being performed I noticed that the tint was being cut on the rear window. I didn’t think much of it at the time since I am not an expert and I have seen this in previous tint jobs. However, it was odd since I was specifically told that there would be no cutting on the car. After the side windows were tinted, I had no reason to doubt the quality of the work and unfortunately did not check the work and the car. Over the next few days I noticed bubbles that were still there and upon closer examination - improper cuts and bubbles at various locations (pics attached). I informed the shop of this and they assured me that everything would be taken care of in the second appointment. I also noticed cut marks on the trim while washing the car but I figured that is not a problem since they would be vinyl wrapping the trim anyway. After this point it was just excuse after excuse. They couldn’t schedule on Saturday (like they originally assured me they would) so I had to re-work my schedule to come in on Friday. The tint/vinyl never seemed to arrive. The appointment that has been schedule more than a week in advanced was cancelled the day before because the installer was no longer employed there. They finally offered to complete the tint and replacement of any imperfections on August 8th/9th (a full 1.5 months from the initial appointment). They also let me know that the vinyl wrapping would not be completed at this time. Since they would not be vinyl wrapping the trim and the cuts would be exposed, I let them know about the damage. They refused to take responsibility for the trim damage and only offered a refund for the services that were completed so far. Up until this point I could have just forgotten this entire experience and moved on with life. But when the owner called me everything really went down hill. With such a poor attitude and non-existent dispute resolution skills it is a wonder that this person decided to contact a customer directly. He was combative, adamant and very dismissive of anything I said. He constantly interrupted and talked over me. It was impossible to have any dialog with him. I let him know that I saw the tint being cut on the frameless rear window, which is what caused the damage. He was adamant that there is no way that the tint would be cut on the window. I asked him to check with the installer if it was cut on the window and he flat out stated that he does not need to check with the installer. I am absolutely flabbergasted that after delaying the entire job for a month now and constantly changing appointments/agreements, absolutely resolving none of the issues and damaging my new car that this person would be so combative on the phone. Not one apology at all for anything. He offered the refund, which I decided to take. When I contacted the company over email to inquire how they will issue the refund, they ignored me. Perhaps they think by ignoring me they would not even need to provide the refund. I don’t even care about any refund for the trim damage. The trim is only $45 each and I can replace both damaged pieces myself. I feel compelled to write this review out of principal. The owner seems to believe that he can never be wrong and that consumers have no recourse. I have decided to file a dispute with my credit card company with evidence and also file a complaint with the regional consumer protection office.