Safe Auto Glass

Over a past weekend, my vehicle was broken into, and I called Safe Auto Glass, expecting a long wait for a replacement window. With an upcoming road trip, I was feeling completely stressed. However, Tom truly went above and beyond—he picked up a replacement window on his way to the shop. It was a bright spot in a world where great customer service is increasingly rare. Thanks Safe Auto Team!

The owner poured an entire bottle of water into the headliner of my 2013 elantra gt to demonstrate that "my sunroof drains were clogged." But he wrongly poured the entire bottle into the headliner through the sunroof mechanism instead of the working drains. As the water dripped through my headliner and onto my curtain airbags with the battery still connected and the engine running, he tried to say that somehow water was passing up and around my working rubber sunroof seals and down into my headliner enough to cause moisture issues at the bottom of the windshield that he installed? Give me a break! I think he didn't want to do any warranty repair work for the windshield, so he made my car wet and DANGEROUS, and when I told him that upset me he then refused to work on my car (which now has a bottle of water in the dashboard). I wish I went with a national chain instead of my local shop. I have no trust in this business and it was disappointing and ugly customer service. Please do better. Dealership and two independent shops confirmed improper windshield installation occurred. New windshield needed to be purchased out of customers' pockets to fix poor workmanship. Be wary of businesses that can't admit their errors.

I was very happy with the service I got here! My car passenger window got broken into last night and I called in the morning to have someone replace and fix the window. This was the only repair shop that even had my window in stock (it was for a Lexus and they told me they always have parts on hand) otherwise I would have had to wait for a week to get the window shipped in. These guys told me I could come in whenever, they were very reasonably priced, and did a quality and quick repair. I am extremely grateful for them and the grate work they did!!