Iconic Image, LLC

Avoid at all costs. Do not be pressured into paying in advance as you will be unable to recover money for services not rendered or work performed unsatisfactorily. Most recently, I had to proceed in small claims court for a return of funds for my both my wife and mother’s cars, and recovery of damages for my vehicle. For two of them, ceramic coating work was never performed, and Jeff and the business have constantly delayed refunding money beginning with invoices from November 2023 (It is now March 2025). The third vehicle had a windshield install (not sealed properly), and an audio system upgrade (not functional and not as described), and what was supposed to occur over the course of one week, turned into what was essentially a nearly two-month hostage situation before the vehicle was returned at night and unable to start the next day. Iconic Image also shattered an existing windshield when removing it, which I also intended to keep as a backup – to note, removing a windshield, even when sealed, can generally be done without breaking it, but if the new one had been installed correctly, this would not have irked me so much; and upon return, many screws from the trim were also missing. In each of these circumstances, Jeff offered constant delays of just one more day, just 30 more minutes, and just one more week over the entire period; even sending a video of him falling behind a dumpster as evidence of why he needed more time. It took me physically coming on property to collect my vehicle to even find it with the seats removed and unable to be recovered at that time. Even after agreeing to a refund, the same excuses of just a few more days or next week has continued to drag on for literally over a year. Iconic image also still has my property (the original stereo system from the vehicle), and neglected to even show up to court where I brought the supplied stereo components to return them to Iconic Image – they are now sitting in a box waiting to be returned under supervision. If you do decide to do business with them, which again, I strongly advise you do not, if you need to take them to court, you will have likely payed directly to Maren McCabe -- but I would recommend listing Jeff McCabe, Maren McCabe, Jeff Gogna, and Maren Gogna as a simple google search will show you this is habitual. Having been in contact with others who have had a negative experience with Jeff and Iconic Image, it’s clear that this behavior is not a one-off occurrence, but a repeated pattern of bad business practices. Unfortunately, it seems the only way funds will be recovered will be to go through collections or to request the Sheriff seize and sell assets. I will note.... I had worked with Iconic Image previously to ceramic coat two vehicles and for detailing with acceptable results – interior detailing, though requested was never really done to standard, and the exteriors ended up with coating on the windshields that needed to be removed. However, being a local business, and because they seemed friendly we wanted to continue to support local business; unfortunately this turned into this most recent nightmare.

Jeff and Hunter did an AMAZING job with my 2013 Jeep Wrangler. It truly looks better than new after they worked their magic with the ceramic coating. I HIGHLY recommend. I couldn’t be more impressed with the people, the experience, and the results. Having them upgrade my Wrangler was an excellent decision… and it will be shining for years to come. Thanks guys 🙏