Safe & Sound Mobile Electronics

Best shop in Virginia. I have been a customer since 2006. First, he fixed my old truck and the questionable install that was done by someone else in NY. Now he has done my new truck with tint, remote start, and automatic locks. Work truck and it didn't come factory with locks. I wouldn't dare use anyone else.

I had an Alpine i509-WRA-JK installed in a Jeep JKU in January. I went to Safe&Sound because the previous owner had most of the jeep mods done there (entire sound system and lights). Initially wanted a new head unit upgrade and tune of the amps. The Head unit that was going to be installed had 2 available USBs and an AUX. I had requested that the USBs be brought out to the match the current config (one on the center console and 1 in the glove box to power an ipod classic). The Good Donnie and Jared were pretty friendly and helpful. Great recommendation for a head unit. Could have been better 1 - Donnie is a bit of a “fast talker”, he needs to slow down a bit. No big deal, just a note to be aware of, especially when you receive the quote and close out to ensure what you asked for was actually done. 2 - While the installer was only there at this site for a day, I was told that it would potentially take 2 days, so I called for a ride home (45 min away). Ended up being ready late that day, so took the 2nd trip up to pick it up. When I did get there there was still work being done to finish the install, right up till closing. The head unit did arrive that morning. 3 – When I got there and was checking the install/getting shown what was done, I noticed that a USB was not brought out to the center console. No big deal, he brought the USB cable out and installed in the cigarette lighter location, vice the center console – total of a 15 min job. Donnie added an hour to the bill for the part and an hour install fee. I brought this to Donnie’s attention and he adjusted the price. The aux was not extended out, I would need to return for that. The USB that was extended to the glove box apparently does not support iPOD classics, I will check with Alpine on a plan to support in the future. 4 – After a thorough sound checking (at home), I was getting vibrations from the subs in the back. I checked and both brackets on both sides were not connected to the frame of the jeep. While at the shop I was told the screws were not long enough, and that they were stripped. I just did not realize that they were left disconnected from the frame of the jeep, causing the rattle. Turns out, aside from Safe and Sound being the original installers of the subs, the screws are the same size as the OEM. It is something I will have to get someone else to assist in fixing, apparently there are some parts to the mounts that are not there anymore – could have been lost in sale or changing out of hard top to soft top. 5 – It was dark, so I had not realized until after I left, the next day, that I was missing a 9in light bar cover from the front of the jeep (it was under the driver side seat). I called and let Donnie know. After significant back and forth on calls and texts, he offered to give me part of the cost of the replacement of the cover for an item I did not lose. I do not agree with after spending well over $4k, I was being offered $20, when it could have very easily been replaced. 6 – This is written a few months after the install, the mic for the radio was run through the top of the windshield and down the A Pillar. Cable is now dangling at the top driver side. No big deal, something I will have to fix on my own, but should be noted. Donnie recommended an External Accessory Control Module (KAC-001) and we had that installed, but the software upgrade won’t be available till April time frame. Bottom line, I will not be heading back for that work to be done with them, or the upgrades we talked about for the light bar.