Mr. Tint

Hoping this message reaches Tom the owner. I’ve been a long time customer of Mr. Tint. As they have tinted several of my vehicles. Today was by far the worst experience I’ve ever had there and I won’t be back. For starters I went to get my windshield tinted on my 22’ Escalade. 6 months ago I paid $150. Today I was quoted $230. After challenging the price on what I paid before, they agreed to do it for $200 and not charge me tax. I understand prices change so I went with it. The gentleman that I was greeted by which happened to be a tech quoted me 1.5 hours to do the job. It end up taking about 2.5 hours give or take. In the midst of waiting while asking the young lady with glasses how much longer. She cuts me off and reminded me that the quoted time was just an estimate. Which is not what I asked her. I was very close to asking to just cancel the entire job and go else where. Nobody spending their money should be handled like that. As I’m paying for it, the tech is doing the transaction and I ask for Tom’s contact info. I was told by another tech that Tom had a business card. Now all of a sudden they can’t give out his contact info. Suggested that I leave my info and they will pass it on. Which I have a strong feeling it won’t happen. I expressed to the tech, that I’m sure this isn’t his first windshield he’s done. Why quote me a time if you don’t really know. I would’ve left the vehicle instead of wasting my time when I had other things to take care of. It’s better to telll me you don’t know and suggest I leave the vehicle than to quote me a time and give me the generic it’s an estimate not a guarantee speech when I ask how much longer. If you’re able to see this Tom, please contact me. I left my number. The gentleman wrote it on the top of the receipt for the transaction.

I had my prior 2 cars tinted here with no problem, came back with a very expensive sports car 5 years later and they destroyed my window moldings and weather stripping with an exacto. The tint job itself was amateur at best, improperly cut film, bad tuck job, had artifacts between film and glass and they left my car a complete mess on the interior, i had to get it detailed following cause of the spray they use to apply got all over my leather interior and they didnt even try to clean it up. It was such a bad job im going to have to get it redone elsewhere, cant trust this company anymore. Came for a tint job, left with over 500 bucks in damages that i am still talking to an attorney and my insurance company about. ... I would avoid mr tint at ALL COSTS if you are looking for perfection or are trying to tint a show car, pay extra for professional work.

Literally go anywhere else. They damaged my rear glass and refuse to repair it. Created a case with the BBB and they didn’t answer. I spoke with another tinting business to ask about the damage how it could have happened and they said the heating grid is normal but the deep grooving in the glass was caused by friction from their tool against the glass. If they would have informed me about the heating grid prior to service I would have understood but they didn’t and it doesn’t account for the grooving in the glass. They claimed “that must of been there before” and they didn’t use “abrasive materials” but I have pictures with the old film on that proves otherwise. No accountability. Not to mention the heating grid is also the antenna so my key fob doesn’t work either unless I’m 10 feet from the car. NOT TO MENTION THE TIME I SPENT CLEANING THE INTERIOR BECAUSE THEY DIDNT. ALL THE SHAVINGS FROM THE OLD GRID EVERYWHERE AND THE GLASS WAS DISGUSTING. Also, false completion time estimate. I sat in that place from 1-5pm while Tom kept saying “yea almost”. For 4 hours! Literally go anywhere else.