Foss Audio & Tint Kent

I came there for my promotion from groupon, owner ended up telling me I had to spend more money to choose my tint % (not what the groupon ad nor their website said). I ended up eating the cost, left my car and picked it up a few hours later, there were bubbles from the start that did not go away after the waiting period. I rescheduled for a retint and gave them my flexibility by dropping my car in the morning and letting them work on it all day. 30 mins before they closed I had to call them and see if my car was ready to be picked up, owner said yes. I came to pick it up, THE CAR WAS NOT TOUCHED. The car had never been redone, confronted owner about it on the spot, said his employee messed up and he would redo it and retint my rear windshield as courtesy of the inconvenience. I scheduled another retint appointment, but wasted an entire day. Getting transportation back and forth to this place isn't exactly easy, so this is extremely frustrating. Next day, I come to the shop and the employee that worked on my car handled the interaction. I explained the situation and what his boss had said and he was very unprofessional, walked me to the car and said that these bubbles may come back even after retinting (which is BS, just trying to make an excuse if the job ends up mediocre again after this next attempt) and lied out of his teeth and said he wouldn't be able to do the rear windshield because of the difficulty, he was trying to go behind his boss and play it off. He tried to refer me to a different Foss shop for more experienced tinters for their courtesy service, but it would be out of my own pocket (read that again, seriously?). I walk him to his own boss and asked the owner himself and the he confirmed that he was going to do my rear windshield. I leave my car in their possession for the day. Later, I had to call them and ask again if my car was ready (always has to be before they close since they never tell you). Owner says yes, I pick it up and the rear windshield is extremely flawed, bubbles everywhere, creases everywhere, it's botched. The owner knew this and still put it out, telling me "it's rough, just bring it back in 3 weeks". I am extremely frustrated at this point, and do not want to bring my business to them anymore. Luckily I sold the car before needing to bring it back for a 4th headache. I will give 2 stars for the owners somewhat professionalism (low bar). I have wasted so much time going back and forth with these guys it's almost criminal. I would say, if you want your car to be done right then go somewhere else, if you want your car to be redone multiple times without any guarantee of success in the next attempt, go here. It almost feels like my car is an experiment when I bring it here, for the employees to practice their skills on. It doesn't make sense to me why you would want to compensate your mistakes with even bigger mistakes to your customers. If I had unlimited time, maybe I'd be more forgiving but unfortunately it doesn't work that way.

I had an appointment last week at 3-5 pm due to traffic I wasn’t able to make it at 3 o clock. The owner said I would have to leave the car overnight and the car would be ready to be picked Tuesday. Which I didn’t want to do. Due to the fact that I didn’t want the car to be left overnight there I messaged the foss audio management and they set me up with new appointment for the following Tuesday. I rescheduled the same appointment for the following Saturday. When I was coming back the owner somehow redeemed my Groupon without my knowledge. I messaged the management they assured me that the problem should be taken care. When I went today the owner was blaming me even thought the management is the one who set up the new appointment. Worst place to ever go! I would have given 0 stars if I was able to. They made me lose of $200 of Groupon without any service provided to me. What the owner did is stealing. His a thief. He redeemed my Groupon without my permission. Don’t ever trust this guy I was an Indian young male and the reason for him to do this might be because his racist.