Car Toys

I took my SUV to get an exterior detail. They did a level-one paint correction to help bring out the shine and remove imperfections. The exterior is almost flawless now. I would definitely take my vehicle back to them! Thanks, Car Toys, for making my vehicle shine so bright!

Julian, Sunny, and Juan did an incredible job installing my new radio and subs! They were fast, professional, and made sure everything was perfect. My truck sounds amazing now—couldn’t be happier with their work. Highly recommend these guys!

My name is Liliana Cox and I purchased a radio system from your company back in June 2023. On Thursday October 3rd, 2024 the whole system just stopped working and was restarting over and over again. I came to your Salem, OR store. As it is the closest store to where I live. I live 4 hours from the store, and I had an appointment set up at 10am on 10/05. I dropped my car off on the 5th at 10 am. After waiting 2 and a half hours and never receiving a phone call from the shop, I called to see what the updates were. When I asked them why they didn’t call me to tell me my car was done, they said they called me twice and it went straight to voicemail, but they didn’t bother to leave me a voicemail. When I called for an update, I was told that it was just a “bad radio” and that there would have to be an auto claim filed before my radio could be fixed. They said it has to go through corporate and they aren’t opened on the weekends. Once I got back to the store I asked them why they couldn’t just fix it and then file a claim. I explained to them how inconvenient it is, they were super adamant about not fixing it until finally; Julian a manager, made some calls and was able to get it fixed for me. I was happy and content because after waiting the two hours and not having any clue what was going on, and then having to call and get the response of : “well it’s just a bad radio”. It was nice to know that there was someone there that understood where I was coming from. They said it would take 45 minutes to install and then I would be good to go. An hour and a half later and it finally gets fixed! I think I’m in the clear and finally can go home. I start it up and everything seems good to go, so I leave. Once I start to take a closer look, I noticed that the dashboard of my car looks like someone has taken a screwdriver and tried to pry off the main compartment of the radio. And part of my dashboard was exposed and ruined. *(I have photos if you wanna see them)* they also were not careful with any of my belongings that were in my car. I had a pair of prescription sunglasses and they were in between the seat and the door and easily could have been crushed!! I had a soda from McDonald’s that was 3/4 full that they had put on the floorboard and clearly it had spilt and it was sticky everywhere and did not bother to clean it up. Not even a few miles down the road I realize that ONLY one speaker is working and there is a terrible static noise coming from the right passenger side speaker. Also, when I called someone through my Apple CarPlay, they couldn’t hear me, only I could hear them. So I call Car Toys back and let them know I’m coming back and that it needs to be fixed. I get back to the store and they tell me that they will look at it. After another hour of them looking at it, they came to the conclusion that all of the wiring had good connection and that the two speakers on the passenger side were blown. I then proceeded to tell them that the speakers worked before hand and that they weren’t blown before. They insisted that everything was fine and that they were blown and that there was nothing that they could do. I asked how much speakers would be and they gave me a quote. I feel like I should’ve been given new speakers because of all the time and hassle and everything I went through. So I ended up with my radio fixed at the expense of my two speakers being broken and no one taking responsibility for what had happened. I need to be compensated for my time and money. My appointment was at 10 am and we didn’t finally leave from there until just after 5 pm. I wasted my entire day there to have nothing but problems to keep happening. I paid for a 4 year warranty and it seems like no one cared about that expect for Julian.