AutoTrim Design

If I could give this place zero stars, I certainly will. They advertised this huge "Upside down and payoff sales event"--it went on to say, "We need your trade and will do whatever it takes to get it"--apparently they didn't need my trade. I messaged back and forth with a rep who was working remotely. Went in for my appointment. The woman who waited on me-not sure of her name-was so disorganized and focused on other things, it was ridiculous. At one point, she literally stood up and said to me, "I'm going outside to call this other customer, be right back"--when she finally did come back, she went over to this guy's desk-maybe he was a manager? He had other customers at his desk and then started to talk to me-a desk away, in front of his customers, telling me that I should just refinance my car. Talk about being dismissive and rude. Such poor customer service, not to mention a violation of my privacy in front of that other customer. He was even rude at one point to his own customers. I will NOT recommend this place to anyone. Don't get me wrong-I understand the reasons they wouldn't do a trade with my vehicle, but still-everyone could use some customer service lessons there.

I had a very disappointing experience with this business. They struggled to complete a simple task for me, and I can’t imagine relying on them for a major purchase or customer service. The manager was unprofessional and handled the situation poorly. The store itself looks unkempt, with an empty sales floor lacking accessories. They ordered a part from Ranch Hand, but when it turned out to be the wrong one, they shifted the blame instead of taking responsibility. Overall, not a professional operation. I’d recommend going to Northland Automotive or Mars instead.

I recently worked with Autotrim to put a new grill guard on the front of my truck. I worked with a guy named Brandon we discussed over the phone what grill guard I wanted, the quote, and when to bring my vehicle in. He wanted payment before I brought the truck down for the grill guard. So after payment was arranged and I brought the truck down I found out the grill guard wasn’t the one we agreed on over the phone, it was a different one with a wench attachment that I didn’t ask for. Now I come to find out from my Yellowstone bank app that I was charged $300 more than I was quoted over the phone. I called Autotrim and talked to Brandon and I explained my situation and how I believed I was over charged for a grill I didn’t ask for. I and now notified about a 3.5% interest for credit card uses I wasn’t made aware of before all of this. Overall this was truly an upsetting experience, I would not recommend this auto repair place to anyone. I believe I was cheated and I regret this whole ordeal because I didn’t take necessary steps to prevent this so I suffer the consequences. This place conned me and I won’t forget it.