Holywood Sound

Wow! I was referred by another Charger owner whose tint looked fantastic, so I knew my car would be in good hands, but wow! My initial phone call was returned in less than 30 min, and we got me scheduled for the next day. Then they got me in almost 3 hrs earlier than expected! Customer service was top-notch, and I left feeling more like a family member than a new customer. The tint on my car looks great, and you can really tell the care and detail-oriented focus that gets put into each car. Gus truly listened to what I wanted, answered my questions and gave recommendations, and now I'll be calling him for a referral for stripes next. Amazing experience!

I had a problem getting my powered subwoofer (P300-12) to power on, and had Hollywood Sound do a clean install with my own cable kit and supplies. They did it for a decent price but I have issues with the quality of install. First, I had Posi-Taps pre-installed into my unplugged factory subwoofer for the high level input signal that I had asked the installer to use, but he plugged the factory sub back in, took my taps out, and then spliced into the wires himself using electrical tape (with no heat shrink). It looks pretty bad. Secondly, I already had every setting configured correctly. Once installed, I could hear him running the subwoofer at a high volume for several minutes. When I looked at the sub after installation, every setting was now reversed. Most importantly, the Gain was set to MAX. This concerned me and is a very poor practice that can quickly damage a subwoofer; you should always keep gain at 0 to start and adjust slowly from there only if necessary. Many new subwoofers even state in their manual not to exceed a certain volume until X amount of hours, just like you shouldn't hammer on a new car; I am nervous that this guy may have casually damaged my subwoofer. Next, the Phase was now set to 180, and the Input was set to Low level (while using a High level input harness). Since it was set to Low level, it caused the subwoofer to play a loud tone while the car was turned off and no audio source was connected. Much more length of ground cable was used than necessary; there is several extra feet of ground cable coiled up under my spare tire. I also gave the installer 17ft of 8ga OFC wire and he probably only used half of it but did not return the remainder. He also didn't secure the sub in the trunk using the velcro straps I had provided for him. I feel like this guy didn't actually know what these settings do which gives me a terrible feeling in my stomach every time I think about it given what I paid for the install. I don't believe the installation quality was worth $120/hr and would not take a vehicle here for an audio install again.