Jazz Auto Glass and Tint

Waited two weeks after receiving service to write my review and I’m happy to report no defects! The quote for my windshield from here was 200+ cheaper than everywhere else in the city and surrounding areas. I noticed a lot of mentioning of long wait times and feel it’s fair to acknowledge this is a small family owned business- by no means is it commercial. I’d highly recommend calling ahead and scheduling a time for drop off/pickup. I experienced no issues and found the owner and his daughter to be very kind and honest people! Hope this helps someone in need- just give them a chance😊

**Warning: Do NOT pay these guys in cash. If anything goes wrong with the windshield installation, you are on your own.** Initially, they were incredibly nice both in person and on the phone—until I had a problem. **Short version:** They ordered the wrong windshield for my car. The technician showed me the incorrect windshield, assured me it would work, but it didn't. When I asked them to redo the installation, they demanded I pay the full price again. **Long version:** **Day 1** I received a quote of $209 + tax over the phone. However, upon arrival, they said it would be $290 + tax. I left and called the office to clarify. Leonard on the phone told me basically the shops can give you whatever price they want and that $209 was still good if I returned the next day. **Day 2** I brought the car back. The technician said the installation would take 45 minutes. After an hour, he reassured me again it would be "just 45 minutes." Four hours later, he admitted they had received the wrong windshield from the warehouse but insisted it would work just fine and with my “approval” he proceeded with the installation. Upon completion, they pushed hard for a cash payment, claiming their credit card machine was down and urging me to use an ATM or Zelle. I insisted on paying by credit card, which turned out to be a wise decision. Before handing over the car, they made me sign an invoice confirming I was satisfied with the work. After signing, the technician took both copies of the invoice and tampered with them to add a credit card fee. This was highly suspicious, but I was eager to leave. The installation was unacceptable. A metal mount was glued onto the windshield, hanging out in the open and not covered by the rear mirror housing. Just look at the pictures! I informed the technician that this was unacceptable, but he said it was the best he could do. I called the main office in Baton Rouge to complain. They claimed that since I had “approved “the wrong windshield, they would charge full price again to install the correct one. Meanwhile, the dealer informed me that it was unsafe to drive with the wrong windshield because it compromised several safety features. I told them I would dispute the charge with my credit card company. The situation escalated, and they accused me of trying to get a free windshield, signing my name incorrectly to avoid payment, or trying to make this look like it’s their fault, and several intimidation tactics about how the invoice I signed said that the work was completed to my satisfaction. Ultimately, I had to pay an extra $100 after receiving a $26 discount and free labor on a replacement windshield. If I had paid in cash, I would have had to pay the full $250 again. **Day 3** When I dropped off the car for the correct windshield, they replaced it. After signing the new invoice, I was trying to take a photo of it and the technician snatched it from my hands, including my copy before I could take a photo. Then he left to deal with another customer. Knowing how they tampered with the first invoice, so I retrieved my copy. When he is back the technician was furious and accused me of breaking the law by taking my copy without his permission. We ignored him entirely, after a 5 minute rant he delivered the car. Currently, there are tapes holding the windshield in place because "it may fall." We'll see in 24 hours if it holds. I hope this disaster is over. I learned my lesson about importance of taking my car to a reputable place, despite the initial price difference which I ended up paying for in the end.

They left the broken glass inside the door I had the glass replaced, the price was just fine and the skill level is there. But the service sucks i had to pay someone else to take the door panel back off to vacuum the broken glass, that we were hearing every time we open and close the door..😕